Refund policy

We want you to love what you order! If you're not completely satisfied, eligible items may be returned within 14 calendar days from the delivery date for a refund or exchange.

Eligible Items: Products designed & sold by Alii Designz

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Return postage costs are the responsibility of the customer, unless the product is damaged or defective.

Refunds will not be issued until the item is received and inspected.

 

RETURNING YOUR ITEM

To qualify for a return, the item must be:
• In original, resaleable condition
• Unused and in its original packaging

Customers are responsible for any customs, import duties, or additional return fees incurred unless the item is faulty or mis-delivered explicitly by us.


To start a return, you can contact us at:

  1.  aliidesignz@outlook.com. 
  2. Connect on our website

We will review your issue and arrange a resolution, including exchange or refund, as appropriate.


If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

EXCHANGES

If the item was incorrect or faulty due to our error, we will cover both return and replacement shipping. If you are exchanging for any other reason, return and re-shipping costs are the customer's responsibility.

You can always contact us for any return question at aliidesignz@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) unless defective or damaged on arrival. Please get in touch if you have questions or concerns about your specific item. 

Personalized or made-to-order items not accepted for return/exchange such as:

• Die-Cut Stickers & Magnets
• Kiss-Cut Sticker Sheets
• Magnetic Bookmarks
• Photographic & Printed Bookmarks
• Custom Merchandise
• Any bespoke service involving customer-submitted artwork


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Quality Standards

We do not issue refunds for subjective concerns such as color variations, minor imperfections such as small amount of lint, or personal preferences. Photographic evidence may be required for any claim involving damage or fault.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aliidesignz@outlook.com.

Order Mistakes

If you believe you’ve made a mistake with an order/custom order — such as uploading the wrong artwork file, selecting incorrect product options, or submitting the wrong quantity — please contact us immediately via aliidesignz@outlook.com, our social media, or the Contact Us page on our website.

We will do our best to assist you, but please be aware of the following:

  • Once your order has entered production, we may be unable to make changes or cancel the order.
  • If adjustments are possible, additional charges may apply to cover materials, reprints, or labor already used.
  • We cannot guarantee changes to any order once it has been approved, submitted, or passed to production.
  • It is the customer’s responsibility to check all details carefully before submitting an order, including file quality, spelling, color format, dimensions, and quantity.

Alii Designz is not liable for order errors caused by incorrect or incomplete information provided at checkout. We encourage all customers to double-check their files and order details before confirming payment.

If you’re unsure about file format, resolution, or design specifications, please reach out before ordering — we’re happy to advise.